--- title: "Frequently asked questions" description: "Quick answers to common questions after your website handover." url: https://docs.systhema.app/editor-guide/faq version: unreleased (main) docs_index: https://docs.systhema.app/llms.txt --- Find the question that matches your problem, then follow the linked guide for the steps. If the checks do not resolve it, send your agency the page address and the message you see. ## I changed something, but the site did not update. What should I check? Check that you published rather than saved a draft, edited the correct page and language, and reloaded the public address. If it is still old, follow [cache and performance](https://docs.systhema.app/editor-guide/cache-and-performance.md). ## How do I add a link to the menu? Edit **Header** or **Footer**, add the link, and publish the change. Creating a page does not automatically add it to the menu. See [navigation](https://docs.systhema.app/editor-guide/navigation.md). ## How do I make an image smaller? Adjust the image block or layout settings on the page. Replacing a large file with a small one changes image quality, not necessarily its displayed size. See [page blocks](https://docs.systhema.app/editor-guide/pages/blocks.md) and [media](https://docs.systhema.app/editor-guide/media.md). ## Can I undo a change? For a saved page, open **Versions** and compare an earlier version. Choose **Restore as draft** to review it privately. Restoring a published version with **Restore this version** can make it public immediately. See [drafts and versions](https://docs.systhema.app/editor-guide/pages/drafts-and-versions.md). ## Why can't I see a section or button in my Admin? The feature may be optional, or your role may not have access. Ask your administrator or agency to check rather than using someone else's account. See [users and roles](https://docs.systhema.app/editor-guide/users-and-roles.md). ## Does saving a draft change the public page? No. Visitors see the published version until you publish the change. A preview can show draft work. See [publishing and drafts](https://docs.systhema.app/editor-guide/onboarding/publishing-and-drafts.md). ## Can I preview before publishing? Use the page's preview controls where available and check the layout and links. See [live preview](https://docs.systhema.app/editor-guide/pages/live-preview.md). ## I created a page. Why is it not in the menu? Pages and navigation are separate. Publish the page, then add a link in **Header** or **Footer**. See [navigation](https://docs.systhema.app/editor-guide/navigation.md). ## How do I change the homepage? Choose **Homepage** in **General Settings** → **Pages**, save, and check the site's main address. Choose a published page. See [settings](https://docs.systhema.app/editor-guide/settings.md#pages). ## Why doesn't my new post appear on the blog? Check that it is published and matches the archive's category or tag filters. A fixed list also needs the post selected. See [blog archives](https://docs.systhema.app/editor-guide/posts.md). ## Why is my featured image missing from the article body? A featured image is used by lists and other layouts; it is not automatically inserted into the body. Add a body image if needed and check the header settings. See [writing a post](https://docs.systhema.app/editor-guide/posts/writing-a-post.md). ## How do I change the writer's name on an article? Select the correct **Author** on the post. If the account name itself is wrong, ask an administrator to correct it. See [authors](https://docs.systhema.app/editor-guide/posts/authors.md). ## My image upload did not save. What now? Read the error, check the file limits and your connection, then search **Uploads** for the filename before trying again. You can use an existing library image while your agency checks the problem. See [upload help](https://docs.systhema.app/editor-guide/media.md#if-an-upload-does-not-save). ## Can I rename a page's address? Yes, if your role permits it, but existing links may break. Add a redirect from the old address and test it. See [redirects](https://docs.systhema.app/editor-guide/redirects.md). ## Why does Google still show the old title or description? Search engines need to revisit the page and may choose their own wording. Check your saved SEO fields and allow time for the result to update. See [SEO](https://docs.systhema.app/editor-guide/seo.md). ## Why does sharing a link show the wrong image? Check the page's own social image and the site-wide default. The sharing service may still hold an old preview; ask your agency if it persists. See [page SEO](https://docs.systhema.app/editor-guide/pages/page-seo.md) and [site-wide SEO](https://docs.systhema.app/editor-guide/seo.md). ## Where do contact-form messages go? Check **Form Submissions**. A notification can also go to an inbox if email delivery is set up. See [submissions](https://docs.systhema.app/editor-guide/forms/submissions.md) and [email notifications](https://docs.systhema.app/editor-guide/forms/email-notifications.md). ## Can I download form responses into a spreadsheet? Filter **Form Submissions**, choose its export action, review the preview, and download CSV. See [exporting submissions](https://docs.systhema.app/editor-guide/forms/submissions.md#export-responses). ## The form response exists, but no email arrived. What now? Check spam and the expected recipient. Give your agency the form name and submission time so they can check delivery. See [email notifications](https://docs.systhema.app/editor-guide/forms/email-notifications.md). ## Does switching the Admin language translate my website? No. The account preference changes menus and labels. Website translations use the content-language selector and may need publishing separately. See [languages](https://docs.systhema.app/editor-guide/languages.md). ## Can AI publish something for me? AI suggestions still need your review and your save or publish action. Check facts, links and wording before using the result. See [AI assistant](https://docs.systhema.app/editor-guide/ai-assistant.md). ## Why don't the analytics numbers match my enquiries? Visitors and views measure browsing, not form responses or sales. Tracking can also miss visits because of privacy choices. See [analytics](https://docs.systhema.app/editor-guide/analytics.md) and [form submissions](https://docs.systhema.app/editor-guide/forms/submissions.md). ## How do I reset a forgotten password? Choose **Forgot password?** on the sign-in screen and enter the requested account identifier. Check your account email and spam folder. See [users and passwords](https://docs.systhema.app/editor-guide/users-and-roles.md#forgotten-password). ## Can I add a cookie to the banner myself? You can edit cookie entries if you have access, but the entry does not connect or block the service. Ask your agency to check its category and consent behavior. See [cookie consent](https://docs.systhema.app/editor-guide/cookie-consent.md). ## When should I contact the agency? Contact them for missing features, access changes, email delivery, new tracking services or a published change that stays missing after the guide's checks. Send the page address and a clear description of the issue. See [settings](https://docs.systhema.app/editor-guide/settings.md) and [cache and performance](https://docs.systhema.app/editor-guide/cache-and-performance.md). ## Related pages [Onboarding tour](https://docs.systhema.app/editor-guide/onboarding.md), [Pages](https://docs.systhema.app/editor-guide/pages.md), [Media](https://docs.systhema.app/editor-guide/media.md), [Users and roles](https://docs.systhema.app/editor-guide/users-and-roles.md).